Introduction

Welcome to our Customer Service section, and thank you for your interest in Sharla’s. We love to receive feedback from our valued customers and are thrilled that you have taken the time to visit us at www.sharlas.com.

Please don’t hesitate to contact us at any time if you need further assistance.

Customer Service: 214.544.2200
Email: sharlabush@yahoo.com

We look forward to having you as a long time customer and hope you will continue to enjoy our products.

How To Shop Online

1. Using the shopping cart

To add items to your cart, select the size and quantity of the item you wish to purchase on the product detail page, then click “Add to cart.”
You may also change the quantity of the item you wish to purchase in the shopping cart by selecting a number from the drop down menu and clicking “Update.”
To begin the ordering process, click “Checkout” at the bottom of the page.

2. Shipping address

Enter the city, state, and zip code information for where you would like your order to be shipped. Note: Please spell out the city name as abbreviations and misspellings can result in errors.
If the address you have entered is the same as the credit card billing address, please check the box labeled “My shipping address is the same as my billing address above.”
If you are sending a gift, please fill out the recipient’s shipping address. Please view the Gifts section in Customer Service for further information.

3. Shipping Options

After entering the shipping address, you may select the shipping method for your order. Charges will be applied depending on the shipping method selected.
If your order requires any special shipping instructions, please let us know in the “Shipping notes” comment box provided. Note: If you are sending a gift card, you may also specify a message for the card in the comment box.

4. Billing and Payment

Enter your credit card type, number, expiration date, and verification code (the three digits on the back of your card).
If you are enrolled in the Verified by Visa or MasterCard SecureCode payer authentication programs, your card issuer may prompt you for your payer authentication password to complete your purchase.
Once your order is submitted, an order confirmation page and order number will appear on your screen.
You will receive a confirmation e-mail when your transaction is accepted.
You will receive an additional e-mail when your order has been shipped with your UPS tracking number.
Please keep all transaction emails for your records.

Item Availability

We make every attempt to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.

Payment Methods

We accept Visa, MasterCard, American Express, and Discover Cards. We do not accept cash or checks as a form of payment online. At this time we do not accept Gift Cards online. We apologize for any inconvenience this may cause.

Sales Tax

The sales tax rate and imposition is determined by the exact location the merchandise is being shipped to, the quantity and weight of the ordered product(s), and the UPS service chosen at the time of checkout.

Privacy Policy

Protecting your privacy is very important to us. Please read our Privacy Policy

This privacy policy sets out how Sharla’s Cosmetics and Accessories uses and protects any information that you give Sharla’s Cosmetics and Accessories when you use this website. Sharla’s Cosmetics and Accessories is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sharla’s Cosmetics and Accessories may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sharlabush@yahoo.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 109 East Virginia St McKinney, Texas 75069.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.